Refund policy

 

RETURN POLICY

You may return any unworn, unwashed, and/or defective merchandise within 14 days of the delivery date for store credit. We will NOT accept returns after the 14 day mark, no exceptions. Once we receive the return, we will then offer exchange or issue store credit.

We do not accept returns on the following items:

• Sale / Clearance items
• Seasonal Items
• Accessories (Bags, Jewelry, Sunglasses, Hats, Hair Accessories, Etc.) 

REFUND POLICY

If the item you ordered is OUT OF STOCK, we will refund your original payment method. Per Shopify, refunds can take up to 7 business days to reflect back to your account. Exact processing will vary bank to bank.

DAMAGED ITEMS:
If you receive a damaged or defective item, please call 870-604-0212 within 5 days of delivery. Please include a picture of the damage and your order number.

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. 

LOST PACKAGES:

Cutie Patootie is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

STILL HAVE QUESTIONS?
Customer Service can be reached via email at patootie.ar@gmail.com We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-604-0212.